Privacy Policy
This document ('Privacy Policy') describes the information we collect about you and explains what may happen to that information. By using the Kristina website, you accept the Privacy Policy as set under the following headings:
1. Kristina is committed to best-practice privacy standards
We are committed to protecting your personal information and letting you know the type of information we collect and how this information is used. Our Policy is based on the National Privacy Principles, developed by the Office of the Australian Federal Privacy Commissioner which came into effect 21 December 2001. Kristina also intends to comply with any guidelines or laws introduced in Australia to strengthen protections for your privacy.
2. Collecting information about you
The amount of information we collect about you depends on your use of our website. The only personal information we collect is what you tell us about yourself, for instance through surveys and newsletter registrations.
We use your personal information for research or to improve our site and the services we offer you. We analyse the data for certain trends and statistics, such as which parts of our site users are visiting and how long they spend there. This information is compiled and analysed on an aggregated basis. We may share this aggregated information with our content providers to assist them in understanding our services but we do not give our content providers aggregated information that would allow them to identify you personally.
3. Our use of 'cookies'
Some of the pages found on the Kristina website use 'cookies' to help us remember who you are. Cookies are small pieces of information that are stored by your browser on your computer's hard drive for record-keeping purposes. Cookies help us provide you with services and features that are tailored to your needs when you visit the Kristina website again.
Cookies in themselves do not personally identify users, although they do identify a user's browsers. The cookies simply operate as a unique identifier.
This lets us know what you find interesting and useful, which allows us to keep improving our web site and provide you with a personalised service.
Most web browsers are set to accept cookies. If you do not wish to receive any cookies you may set your browser to refuse them, although this means you may not be able to use certain features on our site and you may be required to re-enter your password more frequently during a session.
4. Our use and disclosure of your personal information
Kristina will not use or disclose any information about you without your consent unless legally required to do so or if we consider it necessary to:
- provide you with the service you have requested
- protect the rights or property of Kristina any user of Kristina or any member of the public; or
- lessen or prevent a serious threat to a person's life, health or safety.
Kristina will seek to take all reasonable steps to keep any information we hold about you secure, accurate and up to date. Your information is stored on secure servers that are protected in controlled facilities.
Kristina will take all reasonable steps to ensure that our employees and contractors respect the confidentiality of any personal information held by Kristina. You should contact us immediately if there is any unauthorised use of your account or any other breach of security. However, Kristina does not accept responsibility for any consequences of the unauthorised access to your information.
5. What else you should know about privacy
You should always close your browser upon leaving the website, especially if you share a computer with someone else or are using a computer in a public place to ensure that others cannot access your personal information and correspondence. You are responsible for the security of and access to your own computer.
To the extent that you disclose information on the Internet to parties other than Kristina, different rules may apply to the use and disclosure of your personal information. Since we do not control the privacy policies of third parties, you are subject to their privacy customs and policies. We encourage you to ask questions before you disclose your personal information to others.
Ultimately you are solely responsible for maintaining the secrecy of your username and passwords and any account information.
6. If you have a problem
Our customers are very valuable to us. If you have an inquiry relating to privacy or our Terms of Use, please email us. If you have any problems with our website or a general problem or complaint, please contact us we take these issues seriously and will endeavour to address your concerns in the shortest possible time.
7. More on privacy
You can obtain further information about privacy in Australia and the protection of your personal information on the Australian Federal Privacy Commissioner's web site.
Security Information
Kristina uses SecurePay's Internet Payment Gateway to provide a secure environment for the authorisation of credit card transactions over the Internet. Confidential information including client credit card details are encrypted the moment they are transmitted from the client's browser to the banking network using industry standard SSL 128-bit RC4 encryption technology.
A client's credit card details are not stored anywhere on the Internet and the only company who has access to this data is the merchant's bank. The bank also sends confirmation information via the same encryption technology back to the client's browser. These secure processes provide clients with peace of mind when purchasing online.
Delivery and Returns
We are committed to resolving any problems that our clients experience with product delivery. If you have any questions or issues regarding the delivery of your products, please contact us on 0407187449 or 0061 08 82717726.
Delivery Policy
Kristina has customers all around the world. For that reason we put a lot of time and effort into making sure that we have the best possible delivery network.
Our Delivery Carriers
Currently Kristina uses Australia Post to deliver to all states & territories & international countries. Australia Post is committed to providing Kristina with a high-quality parcel service and is able to provide consistent on-time delivery through their modern and efficient networks.
Where do we deliver?
Kristina can deliver to anywhere in Australia and most locations overseas. If you are unsure whether we can deliver to the area that you live in, please contact us on 0407187449 or 0061 08 82717726. Please note that all Australia Post deliveries to rural areas will be left at the local Post Office. Please note that for ease of delivery and tracking, we prefer that where possible you provide a Business Delivery Address. Your purchases can then be delivered during normal business hours and signed for upon receipt.
Delivery charges and shipping policy
Delivery charges are based on individual product weights. Before purchasing a product you will be prompted with pricing for delivery based on the weight of the product(s) you have chosen.
International registered post: Delivery in 1 week
Australian registered post: Delivery in 2-3 days
Calling Cards
Occasionally Australia Post may leave your purchases at the local Post Office as they have been unable to deliver to your specified delivery address. In this instance Australia Post will leave a Calling Card for you, advising the location of your purchases. If Australia Post does not hear from you within 7 days of leaving a Calling Card, they will contact Kristina to clarify further action.
Returns Policy
Kristina is happy to accept returns from our customers provided the following guidelines are met: The Customer should contact us on 0407187449 or 0061 08 82717726 within 30 days of the delivery to authorise the collection of goods and must be able to supply relevant information so that we can arrange a carrier to complete the task. We will then designate the task to a carrier, requesting for goods to be collected and returned. The designated carrier will then make arrangements by phone with the Member for the goods to be collected at a mutually convenient time. The goods must be in good order and have the customer details on the outside of the carton. The goods will be collected by the assigned carrier. Upon the receipt and validation of returned goods to Kristina, the customer account will be credited.
Undeliverable Goods
The carrier will advise Kristina if they are unable to deliver a particular item. We will then attempt to contact you to arrange re-delivery.
Contact Information
Kristina
Mobile: 0407187449
Tel: 61 08 8271 7726
kristina@kristina.com.au
BN: 04572099
|